We've just secured a five-year contract to provide fleet management services to Close Brothers Vehicle Hire, part of the merchant banking group Close Brothers Group Plc.
It's been 14 months in the making and it all started with a request to consult on the supply of tyres for Close Brothers Vehicle Hire’s LCV and HGV fleets. Having demonstrated our expertise and potential value in the early exchanges, it soon became an invitation to also tender for a five-year contract to manage the business’s 2,700 strong LCV fleet.
Terry Ottey, Managing Director of Close Brothers Vehicle Hire commented, “Our LCV fleet has grown rapidly over the last few years, almost doubling in size over a 30-month period. We’ve chosen to partner with BT based on our belief in their ability to deliver against three key selection criteria: customer service delivery, innovation and positive commercial impact”.
“We believe they understand our service delivery expectations and will support our own in-house team to deliver a first-class service experience.”
We'll be providing a white-labelled service to Close Brothers' extensive range of customers. These services include a pro-active maintenance programme, responsive breakdown and recovery programme and administration.
Henry Brace, Managing Director of Fleet Solutions commented: “We're delighted to have the opportunity to work with Close Brothers Vehicle Hire for the next five years. Our unparalleled in-house garage network and focus on technology solutions will be instrumental to delivering the service quality, consistency and innovation Close Brothers Vehicle Hire require. Much bigger than this contract is the partnership we're building with them which will bring further opportunities to work together.”
A number of factors led to us being picked ahead of the competition. Our alignment to the Close Brothers Vehicle Hire vision on customer service delivery, innovation, and positive commercial impact was further supported by its unique ability to offer Ford Warranty status within its own far-reaching network of garages.
We also imbedded one of our team within the Close Brothers Vehicle Hire maintenance facility at Ilkeston to help foster a strong and integrated working relationship between the two teams.
BT's Fleet Solutions and Close Brothers Vehicle Hire are undeniably two big names in the fleet industry. By working together we'll offer a unique experience to the ever-developing range of Close Brothers customers.
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